Shipping policy

Last updated: October 31, 2026

Free standard shipping on every order

Every Other Center order ships free to U.S. addresses, with tracking. There is no minimum order value and no shipping surcharge. We deliver to all 50 states, Washington, D.C., Puerto Rico and APO/FPO/DPO addresses where the carrier accepts the parcel.

Processing and delivery times

Stage	Typical time
Order processing (picking, packing and handing to the carrier)	1–3 business days
Delivery to most U.S. addresses	3–7 business days after your order ships
Alaska, Hawaii, Puerto Rico, APO/FPO/DPO and remote addresses	Can take longer; we will tell you if we expect a delay

Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed after the end of a business day, on a weekend or on a holiday start processing the next business day. Allow a few extra days during the holiday season and severe weather.

Tracking

We email you a tracking number as soon as your order ships. If tracking has not updated for three business days, email othercenter.us@gmail.com with your order number and we will follow up with the carrier.

If your order is delayed

We ship within the time stated above. In line with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship your order within that time, we will email you before the original shipping date passes with a revised shipping date and give you the choice to cancel. If you cancel, we refund you in full, promptly, to your original payment method. If an item becomes unavailable, we will tell you and refund it rather than hold your order indefinitely.

Orders that arrive in more than one box

A larger order may ship in more than one box, each with its own tracking number, at no extra cost.

Prices and sales tax

Prices are in U.S. dollars. Sales tax is calculated at checkout based on your delivery address, where required by state law. Shipping is free, so the total you see at checkout is the total you pay.

Lost, damaged or incomplete parcels

If tracking shows your parcel as delivered but you cannot find it, check with neighbors and around your property, then email us as soon as possible so we can open a claim with the carrier while it is still possible. If a parcel arrives damaged or something is missing, email us a photo of the packaging and the contents. Damaged, missing and wrong items are always our responsibility: we will send a replacement or refund you in full, at no cost to you.

Address changes and undeliverable parcels

Please check your address at checkout. We can change it until the order ships; email us as soon as possible. If a parcel is returned to us as undeliverable, we will contact you to reship it free or refund it in full.

Where we deliver

We currently deliver to U.S. addresses only.

Questions

Email othercenter.us@gmail.com. We reply within one business day, Monday to Friday.